If you’ve made a deposit to your CX Bets account but the money is not showing in your balance, follow the steps in this guide before contacting Support. Many issues can be resolved by checking payment details and timeframes.
1. Confirm the Payment Was Successful
First, make sure the deposit actually left your bank or payment provider:
- Open your banking app or online banking.
- Check your transaction history for the exact date and time of the deposit.
- Confirm the transaction shows as successful or completed, not pending or failed.
- Verify the amount and reference used are correct.
If the transaction is still marked as pending or failed on your bank’s side, the funds have not yet reached CX Bets and you may need to wait or contact your bank.
2. Check the Expected Processing Time
Different deposit methods clear at different speeds. As a general guide:
| Deposit Method | Typical Processing Time |
|---|---|
| Bank Card (Debit/Credit) | Instant or within a few minutes |
| Instant EFT / Online Bank Transfer | Instant or near-instant once confirmed |
| Standard EFT / Manual Bank Transfer | 1–3 business days depending on bank |
| Payment Voucher | Instant once the voucher is accepted |
| Mobile Wallet / Alternative Methods |
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